Faq-Page

❓ Frequently Asked Questions – Shop4vibes

1. When will I receive my order?

Delivery time depends on the product you order. You can find the estimated production and shipping time on each individual product page. Please note: handmade or personalized items may take longer to prepare before shipping.

2. Can I track my order?

Yes! Once your order has been shipped, you’ll receive a confirmation email with a Track & Trace link so you can follow your parcel every step of the way.

3. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and estimated delivery times vary by country and will be displayed during checkout.

4. What if I receive a damaged item?

Please contact us within 7 days of receiving your order by emailing info@shop4vibes.com, and include a photo of the damaged item and packaging. If the item was damaged during shipping, we’ll be happy to repair, replace, or refund it.

5. Can I return or exchange an item?

Yes, you have 14 days to return any unused, non-personalized item.
Please note: Personalized items such as:

  • Products with custom text or engraving

  • Photo keychains

  • Handmade name jewelry

  • Any item made to order based on your selection

are non-returnable, unless there is a clear defect or error on our part. See our Return Policy for full details.

6. Are your products ethically sourced?

We care deeply about quality and ethical production. Many of our products are made in collaboration with small creators, family-run businesses, or responsibly sourced suppliers. Feel free to contact us for specific details about any product.

7. How do I care for my clothing or accessories?

Care tips are provided on each product page under Care & Maintenance. For example, clothing is best washed inside out at 30°C and air-dried to preserve prints and fabric quality.

8. Can I use more than one discount code?

Only one discount code can be used per order, unless a promotion states otherwise.

9. Who can I contact with other questions?

We’re happy to help! Reach out via email at info@shop4vibes.com or through the contact form on our Customer Service page.